Technical Services
VEST Technical Services closes the loop on the product lifecycle. When something needs attention in the field, your team has everything they need: the unit's build record, commissioning history, previously logged faults, and every part ever installed — even before a team is mobilized.
Service Operations
Customer-raised, technician-resolved, leadership-visible — all in one place.
Your customers raise tickets directly through their portal — no email chains, no missed messages. Each ticket is automatically tied to the unit's serial number with full visibility into the issue, history, and status.
Every service event starts with a ticket. Log the fault or request, assign the right technician, set priority, and track resolution from open to closed. Full history is visible alongside the ticket — no need to track down records separately.
Live visibility on every open ticket and the tasks behind them. Spot service-level-agreement risks, technician load, and bottlenecks before they become customer complaints.
Lightweight field tools that feed straight back into the lifetime record.
Document failure modes, affected components, and site conditions with photo evidence tied to the unit's lifetime record.
Structured checklists for service visits. Document what was found, done, and replaced — with photo capture and sign-off.
Nonconformances found in the field flow through the same disposition workflow used in production and commissioning.
The Lifetime Record
Every unit has a complete lifetime record — every fault, ticket, NCR, and part replacement. That record powers predictive maintenance insights and fleet-level analytics, identifying repeat failure patterns and surfacing trends that drive design and process improvements.
The Lifecycle · Closing the Loop
Every service ticket draws on the unit's full history from MES and Commissioning — production through field deployment.
Get Started
Schedule a demo and see how Technical Services closes the lifecycle loop.
